Shipping policy

1. Shipment Processing Time

All orders are processed within 1-3 days

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Note: Delivery delays can occasionally occur due to carrier issues or peak holiday seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours. You can use this number to monitor your Rotunda's journey right to your door.

4. Customs, Duties, and Taxes

Rotunda is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you receive your order damaged, or if it gets lost in transit, please save all packaging materials and damaged goods, and contact our support team immediately at [Your Support Email Address].

Please include your order number and photos of the damaged packaging or item so we can file a claim with the carrier and send you a replacement right away.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout! Rotunda is not responsible for orders shipped to an incorrect address provided by the buyer. If you notice a mistake, email us at [Your Support Email Address] immediately. If the item hasn't shipped yet, we will happily update it for you.